Multi-Channel Communication
Reach customers on their preferred channel: phone calls with natural AI voice, SMS for confirmations and updates, and web chat for rich interactions with booking management.
Phone Calls
Natural Voice Conversations
AI-powered phone calls with human-like voice and natural conversation flow. Handle incoming calls, make outbound callbacks, and provide seamless customer service over the phone.
Human-Like Voice Quality
Natural-sounding AI voice that customers find easy to understand and pleasant to interact with. Multiple language and accent options available.
Natural Conversation Flow
AI understands context, handles interruptions, and maintains natural conversation rhythm just like a human agent would.
Real-Time Processing
Instant response times with no awkward pauses. AI processes speech and responds in real-time for fluid conversations.
SMS
Two-Way SMS Communication
Send and receive SMS messages for confirmations, reminders, and customer interactions. Bidirectional in supported regions, with web chat access from every message.
Booking Confirmations
Automatic SMS confirmations after appointments are booked, with all details and easy access to manage the booking via web chat link.
Bidirectional SMS
Full two-way SMS communication in supported regions. Customers can reply, ask questions, or request changes directly via text message.
Regional Adaptability
Automatically adapts to regional SMS capabilities. Some regions support full bidirectional communication, others receive one-way notifications with web chat links.
Web Chat
Rich Interactive Web Experience
Personalized web chat accessible from SMS links or embedded on your website. Customers can manage bookings, view account information, and interact with AI in a rich interface.
Website Chatbot Integration
Embed the AI chatbot directly on your website. Visitors can ask questions, book appointments, and get information without leaving your site.
SMS to Web Chat Access
Every SMS includes a personalized link to web chat where customers can manage their bookings, view history, and interact with full context.
Rich Features & Actions
Web chat supports booking management, account information viewing, document access, and interactive elements that go beyond simple text messages.
Related Features
Complete Customer Experience
Combine multi-channel communication with other features for comprehensive service delivery.
Customer Management
All communication channels access the same customer profile. Context and history carry across phone, SMS, and web chat seamlessly.
API & MCP Integration
Extend AI capabilities with custom integrations, REST APIs, MCP servers, and webhooks for seamless connectivity with your systems.
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Use Cases
Modules
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